Call center and customer service software
Manage your inbound and outbound calls easily!
Choosing Nixxis means choosing to improve the productivity of your agents while guaranteeing the satisfaction of your customers, whatever your activities: telemarketing, collection, customer support, surveys and polls, etc.
The essentials for a
powerful telephone software
Agent module
- Voice, chat, email management + digital channels (SMS, Whatsapp, social networks, etc.) thanks to the Digital extension.
- Single interface for all channels.
- Automatic file retrieval.
- Telephone numbers accessible by click-to-call.
- Advanced telephony features (transfers, conference, consultation of history, replay of previous contact, etc.).
- Integrated scripter.
Supervisor Module
- Real-time consultation of key indicators to manage your agents.
- Real-time monitoring of queue status for rapid intervention and QoS improvement.
- Customizable animated dashboards to monitor data essential to your business and better management.
- Control of the quality of exchanges thanks to the double listening system.
- Access to the agents’ screen in visualization for total supervision of their activity.
- Live chat with your advisors to guide them without disrupting their calls.
Recording module
- Recording and storage of all or part of agent/customer conversations.
- Advanced conversation search system (by date, agent, keyword, etc.).
- Replay with integrated rating system.
- Possibility for the advisor to listen to the last customer exchange from the agent interface.
- Speech-to-text transcription of each conversation with summary, sentiment analysis, action commitment, etc.
Statistics module
- Large library of standard reports
- Ability to create custom reports.
- Export in all formats: Word, Excel, PDF, CSV, Tiff, MHTML, XML, Dataflow…
- Possibility of automating exports with sending of statistical reports by email according to the desired frequency or deposit on a secure server.
Admin Module
- Management of users, teams, campaigns, activities, queues… with customization of parameters.
- Fine exploitation of your databases thanks to multi-activity campaigns.
- Automation of the customer journey (IVR, overflow strategy, eviction and automatic assignment of files to different activities.
- Advanced callback rules.
- Powerful dialer with 10 dialing modes to optimize productivity and reachability by limiting nuisance and abandonment rates.
- Personalize the Nixxis user experience for unrivaled working comfort.
Why choose Nixxis?
Intelligent contact distribution
Tired of being transferred 10 times before you can talk with the right person? Your customers too! Be sure to forward the contact to the best advisor from the start.
How ? The solution offers intelligent distribution of flows via advanced parameters: skills and expertise of your agents, availability at the time of the call, ADT, preferred agent…
Voice, chat, email, social media management...
Our solutions cover all channels to ensure a 360° customer experience. Effective in managing voice (incoming and outgoing), but also emails, chat and other digital channels, they allow your agents to manage all customer interactions on a single interface.
Compliance with legislation in France
Telephone canvassing is increasingly regulated: schedules, call frequencies, etc.
If this new regulation forces you to change your habits, it should not penalize your results. With our Contact Suite solution, plan effective outbound calling campaigns. The advanced features of the software will allow you to restrict calls to authorized time slots and to precisely manage your attempts.
Most powerful predictive dialer on the market
Benefit from the most powerful dialer on the market and choose between 10 dialing modes to adapt your strategy to your activity and your targets: manual, preview, search, progressive, power, limited power, predictive, callback, reverse IVR, workflow.
Discover our AI features
Speech-to-text
Transcription
Sentiment
analysis
Conversation Summary
Next best actions
Automatic tagging
How does it work?
A solution already approved
by many companies
Ready to take your call center to the next level?
Improve your performance and offer your customers the quality of service they deserve.