In an era where seamless, personalized, and responsive customer experiences have become crucial differentiators, Nixxis and CommBox are proud to announce the continued success of their partnership. Initiated five years ago, this collaboration has already transformed the customer relationships of global leading brands across banking, insurance, healthcare, retail and logistics.
1. Omnichannel excellence meets AI-Powered automation
The partnership combines Nixxis‘s expertise in telephony voice solutions for contact centers with CommBox‘s specialization in omnichannel digital engagement automation and privacy-by-design principles. Together, they offer a comprehensive customer experience solution that centralizes and automates customer communications management across channels – voice and digital.
“Our goal is clear: to revolutionize the customer experience as one of the best voice stacks in the market,” said Luc Francis Jacobs, CEO of Nixxis. “By integrating with CommBox, we’re creating an environment where humans and AI technology complement each other perfectly, offering excellent service regardless of the platform or channel used.”
2. Key features of the integrated solution
a) Omnichannel engagement
Seamlessly communicate with customers across any channel: WhatsApp, Facebook, Messenger, Instagram, SMS, email, web chat, video, voice, and more, while keeping conversation context and history.
b) AI-powered automation
Leverage workflows and AI chatbots to automate common business processes and provide AI assistance to agents.
c) Advanced voice capabilities
Utilize Nixxis’s powerful dialer with 10 dialing modes, advanced ACD, customizable IVR, and speech-to-text transcription.
d) Hyper-perzonalization
Ensure context continuity across all channels for a truly personalized customer experience.
e) Enterprise-grade security
The highest level of security, privacy, and compliance to safeguard enterprise and customer data at every touchpoint.
3. The European Market embraces omnichannel solutions
Recent trends show that European companies are more open than ever to incorporating comprehensive omnichannel solutions into their customer journey. This shift reflects the growing demand for seamless, instant communication between brands and consumers across various platforms, including the increasingly popular WhatsApp Business channel. A recent survey by CommBox showed younger shoppers urge brands to increase use of digital channels for customer service, primarily WhatsApp.
4. AI-Driven implementation for omnichannel success
Leveraging cutting-edge AI automation technology, the Nixxis-CommBox solution makes the integration of multiple channels into omnichannel platforms remarkably straightforward. This AI-powered approach allows brands to:
– Effortlessly deploy a unified communication strategy, including WhatsApp Business
– Automate responses and route inquiries with unprecedented accuracy
– Analyze customer interactions for deeper insights and improved service
5. Unparalleled security
At the heart of this offering is a super-secure platform that sets new standards for data protection and privacy compliance. This advanced security framework addresses the stringent requirements of EU regulations, including GDPR, ISO 27001, SOC2, PCI, providing businesses and their customers with peace of mind across all communication channels.
6. Benefits for Businesses
- Improved Productivity: Centralization of interactions and automation features enable agents to handle requests more quickly and efficiently.
- Reduced Costs: Automation of repetitive tasks and optimized interaction management significantly reduce operational costs.
- Enhanced Customer Satisfaction: Smooth and personalized interaction management across all channels, including WhatsApp, improves the overall customer experience.
- Compliance and Security: Enhanced security measures allow businesses to adopt artificial intelligence while protecting sensitive customer data.
- WhatsApp Business Integration: Seamlessly incorporate the popular messaging platform into your customer experience strategy, meeting customers on their preferred channel.
“Our partnership represents a significant leap forward in customer experience technology,” said Dvir Hofman, CEO of CommBox. “By combining our expertise in voice and digital channels, including WhatsApp Business, with the power of AI and our commitment to security, we’re empowering businesses to connect with their customers like never before.”
The Nixxis-CommBox solution, featuring WhatsApp Business integration, is available immediately for businesses looking to transform their customer experience.
