+50% First Contact Resolution with our Call Center Solution made for Customer Service
Get in touch to discover Nixxis Contact Suite our omnichannel Call Center solution and get 30 days Free.
Stable. Flexible. Open.
Available in the cloud or on premise
+50% First Contact Resolution with our Call Center Solution made for Customer Service
Get in touch to discover Nixxis Contact Suite our omnichannel Call Center solution and get 30 days Free.
Stable. Flexible. Open.
Available in the cloud or on premise
+150 Call Centers Satisfied
Deliver Efficient Customer Service
Offer an efficient customer service and improve your CSAT ratings by 20%
Every company needs a reliable solution to provide quality service and support to their customers. Combining both voice and online channels, manage all your customers’ requests from a unique platform. Assign flows to your agents based on their skills, and keep an overview in real time of your most important metrics.
Easily solve your customer issues and raise customer retention by 58%
Use our AI-powered technology to pinpoint your customer’s top-drives and issues to reduce your number of claims and raise customer loyalty.
Optimize your inbound and outbound calls with the best predictive dialer on the market and a powerful IVR, and easily meet your SLA targets and more.
Increase your first-contact resolution rate by 50%
Route cases to agents based on their skill set. Arm your agents with a 360° customer view, case management tools, and AI-led knowledge recommendations to deliver answers quickly.
Why Nixxis ?
An all-in-one contact center solution
Nixxis was designed to provide you with the most innovative tools to improve your customer interactions. Through years of iteration, we have developed an innovative and powerful call center solution that meets the needs of all industries.
Integration with all your internal business tools
We integrate all your tools and CRM within our solution to make your business more fluid
Visualize your KPI's and optimize your productivity
Measure your key indicators in real time and optimize your productivity without delay
24/7 support
Take advantage of our super reactive support to solve any technical problem
They use Nixxis Contact Suite
We wanted a powerful and reliable solution that was open enough to adapt to the needs of our various clients. Whether in customer service or debt collection, Nixxis allows us to use a professional tool that allows Webhelp to maintain its reputation as a market leader
Webhelp
We wanted to increase our customer satisfaction at all costs. When you know that it can make or break a brand, we needed a solution that would increase our global reactivity and handling of claims. Thanks to Nixxis Contact Suite and its omnichannel configuration, we now have a 360-dregree view of our clients interactions and could raise our brand’s global perception. Nixxis provided us with a stable and automated solution.
Europ Assistance
Nixxis has allowed us to make a huge leap forward in the management of our customer support lines by allowing us to integrate our SuperOffice ticket solution and our internal marketing suite «Marylin». This has helped us to become the best hotline in Switzerland in 2020 and 2021.
Salt.
Seamless integration with your current tools and solution
Seamless integration with your current tools and solution