+50% First Contact Resolutions with our IVR

Streamline your inbound conversations. Get in touch to discover Nixxis Contact Suite and get 30 days Free.
Stable. Flexible. Open. 

Available in the cloud or on premise

+50% First Contact Resolutions with our IVR​

Streamline your inbound conversations. Get in touch to discover Nixxis Contact Suite and get 30 days Free.
Stable. Flexible. Open. 

Available in the cloud or on premise

+150 call centers and counting powered by Nixxis

Create unique scenarios for your customers

Raise your CSAT score by 20%

In addition to creating voice menus to guide your incoming calls, set up your IVR to manage emails, SMS and post-call satisfaction questionnaires. Use our IVR to send information to your agents before incoming calls 

Go from a static IVR to a dynamic and customizable IVR 

Make your IVR unique with dynamic parameters: send special messages, customize satisfaction questionnaires, send emails and sms after-calls and so much more. 

Reduce average call-duration by 40

Our multi-level IVRs are powered to route calls to the most capable resource of your Call Center and provide information so your agents can focus on complex situations. 

Create callback rules that will transform your customer service 

Who hasn’t heard: “Your waiting time is estimated at…”, frustrating isn’t it? With Nixxis, create callback rules within your IVR to manage overflow and allow your users to avoid long waiting times 

Why Nixxis ?

All-in-one omnichannel contact center software

We designed Nixxis to be simple, powerful and stable. Through years of iterations we have developed an omnichannel software that allows you to control all your communication channels on a single interface

Integration with all your business tools

We integrate all your business and CRM tools within our interface to make your activity more fluid

Visualize your KPI's and optimize your productivity

Measure your KPIS in real time to optimize your productivity and customer interactions

24/7 support

Take advantage of our super reactive support to solve your problems

They use Nixxis Contact Suite IVR

Axa Assistance

The thing is when a client is in a difficult situation, every second matters, he needs a clear and rapid answer on what will be done on our side to help. Thanks to Nixxis, our customers can contact us 24/7 through a mix of multi-level IVR, AI-powered bots and automations available on our website, social media and phone system speeding up dramatically the handling of claims.

Axa Assistance

Giphar

“It should be noted that to date, the management of pharmacist calls by our support teams is facilitated for its responsiveness and the relevance of the answers provided to callers and called through the Nixxis solution”.

Giphar Group

The main advantage I see in our case is basically the reporting and IVR system. Now we understand what we need to do to meet our customers' demands. We added a post-processor to the IVR to measure customer satisfaction at the end of each interaction with tailor-made adaptable questions. 

Universal Telecom

Seamless integration with your current tools and solution

Seamless integration with your current tools and solution

Ready to adopt the Call Center software that will transform your business? 

Ready to adopt the Call Center software that will transform your business?